Returning a Product

If a Concrete Joints Plus product is damaged or defective on arrival (DOA), or within 14 days from arrival we will replace the product or provide you a refund for the product. Refund is for the purchase price of the item only, not shipping costs.

Concrete Joints Plus will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.

For further assistance with product returns, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

A Concrete Joints Plus Customer Service Representative will provisionally determine whether the product is DOA. Where a product is provisionally determined as DOA we will arrange to provide a refund or a replacement product, depending on your choice.

Where Concrete Joints Plus has provisionally determined that a product is DOA, return shipping will be arranged at the expense of you the customer.

If the product is deemed by Concrete Joints Plus Customer Service NOT to be DOA, and is not covered by a warranty, Concrete Joints Plus may refuse to replace the product or give you a refund for the product.

When a product is replaced, your replacement product becomes your property and the returned DOA product becomes our property. Replacement products are provided with the same warranty as the returned product.

When a refund is given, the returned DOA product becomes our property.

When Returning an Item

Where Customer Service has provisionally determined that a Product is DOA, you will be given a Written Authorization Notice (WAN) by email to return your item.  Products cannot be returned without a Written Authorization Notice (WAN). The Product should be returned to Concrete Joints Plus within 30 calendar days of the issuance of the WAN. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was shipped with the Product. The returned DOA product must also include your Written Authorization Notice.

When a Replacement Product is arranged:

•  A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA product.
•  The delivery time for the replacement product will be the same as stated for the original DOA product.
•  Replacement products are provided with the same warranty as the DOA from the date the Replacement Product is dispatched.